Autumn Events 2015

Open Group Conference - Architecting the Boundaryless Organization

This conference ran from 19th to 22nd of October in Edinburgh.  My talk was on Boundaryless Customer Engagement, and took place on the Monday afternoon. The material was developed in collaboration with my colleague Andrew Forsyth.

The business value of customer analytics and big data is not just about what you can discover or infer about the customer, but how you can use this insight promptly and effectively across multiple touchpoints (including e-Commerce systems and CRM) to create a powerful and truly personalized customer experience.

For most organizations, mobilizing this kind of intelligence raises organizational challenges as well as technical ones. I talked about how some leading companies are starting to address these challenges, and described the vital role of enterprise architecture in supporting such initiatives.

Key takeaways:

• A reference model for omnichannel consumer analytics and engagement.
• An architectural approach for closed-loop integration across multiple customer touchpoints and diverse data platforms.
• A template business case for building and extending your business and technical capabilities for customer engagement. 

---

Unicom Data Analytics Forum - Exploring the Business Value of Predictive and Real-Time Analytics

Was held at the Kensington Hilton in West London on 2nd December.

My talk was on Real-Time Personalization - Exploring the Customer Genome. Retail and consumer organizations have started to develop more personalized interaction with customers, based on rapid analysis of a broad range of customer attributes and propensities, known metaphorically as “genes”. These may be used to target campaigns more accurately, or to generate the next best action in real-time for a specific customer.

For more details and registration, please visit the Unicom website.

---

Here are the two presentations. There are significant overlaps between the two.

Customer Engagement Open Group Oct 2015 from Richard Veryard

Real-Time Personalization from Richard Veryard

post updated 7 December 2015 

Autumn Events 2014

Open Group Conference - Empowering your Business

I was originally billed to speak at the Open Group conference in London later this month. Unfortunately, I shall be in Japan that week. My place will be taken by Daren Ward, Partner at Glue Reply, who will give a presentation on Boundaryless Commerce on Monday 20th October. Daren has led the retail practice at Glue for many years, and is a passionate advocate of retail integration. (Declaration of interest - he is also my boss.)

http://www.opengroup.org/london2014/

---

EA/ST - Perspectives on Enterprise Architecture and Systems Thinking

I shall also be sorry to miss what looks like another great day organized by the EA/ST group on Tuesday 21st October, with presentations by Klaus Ostergaard, Ivo Velitchkov, Philip Hellyer and Tom Graves.

Advance booking only. Please see http://www.scio.org.uk/node/918 for details.

---

Unicom EA Forum - Making Changes in Enterprise Architecture

The next EA Forum will be in London on Thursday 20th November. Unicom has kindly invited me to chair this event again, and I look forward to meeting some of you there.

This is usually one of the most interactive EA events, and always affords excellent discussion and networking opportunities. For my part, I am especially looking forward to hearing a new set of case studies. If you are interested in attending this event, please contact Unicom on 01895 256484. The full programme is available via the Unicom website.

Enterprise Architecture Forum
Hashtag #UnicomEA

Spring Events 2014

Unicom EA Forum - Business-Driven Enterprise Architecture

The next EA Forum will be on Thursday 20th March. Unicom has kindly invited me to chair this event again, and I look forward to meeting some of you there.

This is usually one of the most interactive EA events, and always affords excellent discussion and networking opportunities. For my part, I am especially looking forward to hearing a new set of case studies. If you are interested in attending this event, please contact Unicom on 01895 256484. The full programme is available via the Unicom website.

Hashtag #UnicomEA

Autumn Events 2013

Unicom EA Forum - Enterprise Architecture and its Application

Unicom has kindly invited me to chair this event again, and I look forward to meeting some of you there. It will be held at the Kensington Hilton in West London on Thursday 19th September. This is usually one of the most interactive EA events, and always affords excellent discussion and networking opportunities. If you are interested in attending this event, please contact Unicom on 01895 256484. The full programme is available via the Unicom website.

---

Open Group Conference - Business Transformation in Finance, Government and Healthcare

This conference runs from 21st to 24th of October in Central London.  I have been asked to talk about Enterprise Architecture and Systems Thinking, within the Professional Development track. My talk is scheduled for Wednesday 23rd. For the full programme and registration, please visit the Open Group London website.

---

Update: My presentation What can Enterprise Architecture Learn from Systems Thinking is now on Slideshare. I was unable to attend the Open Group conference, and my place was taken by a colleague.

What can Enterprise Architecture learn from Systems Thinking? from Richard Veryard

June 2013 Events

One seminar (free) and several workshops (pay).

Perspectives on Enterprise Architecture and Systems Thinking (EAST)

14 June 2013, Central London


The meeting is intended for experienced practitioners of Enterprise Architecture (EA) and/or Systems Thinking (ST), with an interest in the practical application of new ideas. Speakers to include Carl Bate, Steve Brewis, Patrick Hoverstadt, and Richard Veryard.

For more details and booking, please click here.
http://eastperspectives.eventbrite.co.uk

Business Architecture Workshop

(3-5 June 2013, Middlesex)

Problem-solving workshops, using a series of architectural viewpoints to solve business problems.
This is a series of three separate but related practical workshops, focused on (i) Modelling Business Operations, (ii) Modelling Business Organization and (iii) Managing Business Process Transformation respectively. The workshops provide delegates the opportunity to address a series of practical business challenges, using six different viewpoints. These are organized as three separate days from which participants can choose to attend one, three two or all three days as per according to their requirements.


In association with Unicom UK.
For more details and booking, please click here.
http://businessarchitecture.eventbrite.co.uk/

Business Awareness Workshop

(6 June 2013, Middlesex)

This workshop is an excellent primer for IT specialists seeking to gain a better understanding of their business and those looking to move into Business Analysis and Enterprise Architecture roles.


In association with Unicom UK.
For more details and booking, please click here.
http://businessawareness.eventbrite.co.uk/

Organizational Intelligence Workshop

(7 June 2013, Middlesex)

Explores a range of practical opportunities for holistically increasing the intelligence of your own organization and its ecosystem.


In association with Unicom UK.
For more details and booking, please click here.
http://orgintelligence.eventbrite.co.uk/

Managing Business Transformation

Just putting together the material for my new workshop next week.

This is the third day of my Business Architecture series. The first two days cover the six business architecture viewpoints. The idea is that people can tale these separately or together.

Day One - Modelling Business Operations 
Exploring process quality issues using the Activity Viewpoint, Knowledge (Information) Viewpoint and Motivation (Purpose) Viewpoint.

Day Two – Modelling Business Organization 
Exploring business relationships and strategy, using the Capability Viewpoint, Responsibility (Organizational) Viewpoint and Cybernetic Viewpoint.

Day Three – Managing Business Transformation 
Process guidelines and roadmap for business architects to analyse and manage structural change in large complex organizations.

Business Architecture Training - January 2013

The next public dates for my workshops with Unicom are as follows.

Business Awareness for IT Specialists (January 28th)
Business Architecture Series (January 29th-31st)
Organizational Intelligence in the Public Sector (February 1st)

Please tell them you saw it on my blog when you book. These workshops are also available inhouse.

Enterprise Architecture Forum - Spring 2013

Unicom is planning another Enterprise Architecture Forum in London on March 21st. These generally attract a good audience of senior IT management from blue chip organizations. At the previous Forum in September, we had case studies from finance, oil and higher education. Anyone wishing to present a case study at the next event, please contact me or Unicom.

We are also planning an Organizational Intelligence Forum, possibly on April 25th to coincide with the Performance Management Forum.

Those outside the UK may wish to plan a trip to London to coincide with these events.

These events are part-funded by commercial sponsorship and vendor exhibitions. Please contact me or Unicom for a vendor information pack.

Forthcoming Events

The next public dates for my workshops with Unicom are as follows.

Business Architecture Bootcamp (November 20th-21st)
Organizational Intelligence Workshop (November 22nd)
Architecture-Led Procurement (November 28th)

Please tell them you saw it on my blog when you book. These workshops are also available inhouse.



I am planning some additional workshops for the New Year. I am developing a one-day Foundations of Business workshop, which will serve as a warm-up to the Business Architecture Bootcamp for those with little business background. And I plan to add some further options to the Business Architecture Bootcamp, to provide more choice of material and more flexibility. Please contact me for more details.



And I am discussing some New Year events with Unicom. I am hoping to persuade Unicom to run an event on Organizational Intelligence, possibly in January 2013. Meanwhile, the Enterprise Architecture Forum goes from strength to strength, and I shall be happy to help Unicom plan the next one, probably in March 2013. In particular, I am looking for one or two volunteers from end-user organizations, willing to present an architectural case study for discussion by a panel of experts. If you are interested, please contact me.

Early Autumn Events 2012

#entarch #bizarch September 2012 kicks off with a free webinar, which provides a taster for my 2-day Business Architecture Bootcamp.

By popular demand, I have slightly restructured the Bootcamp so that it can be taken in two separate one-day installments. However, we expect that most people will continue to take both days together.

And I am particularly looking forward to participating in the Systems Thinking Summit in early October,

Event	Dates	Location	Booking
Structural Innovation: The Role of Business Architecture (Webinar)	5 September		via GoToMeeting
Business Architecture Bootcamp	18-19 September	Unicom Middlesex	via Unicom
Organizational Intelligence Workshop	20 September	Unicom Middlesex	via Unicom
Enterprise Architecture Forum	27 September	West London (Holland Park)	via Unicom
Exploring Intelligence (Systems Thinking Summit)	8-9 October	Cardiff	via website
Building Business Capability with Business Analysis	18 October	West London (Hammersmith)	via Unicom

July 2012 Events

Event	Dates	Location	Booking
Business Analysis / Big Data Forum	5 July 2012	West London (Hammersmith)	via Unicom
Assessing Intelligence	9 July 2012	Central London	via SCiO
Business Architecture Bootcamp	18-19 July 2012	Unicom Middlesex	via Unicom

Enterprise Architecture Events March 2012

#Event	Date	Location	Booking
Patrick Hoverstadt, Enterprise Architecture and Systemic Approaches to Enterprise Modelling	8 March 2012	BCS London WC2	via BCS
Enterprise Architecture Forum	29 March 2012	Central London	via Unicom

Talks on Enterprise Architecture February 2012

Update: slides now available

#Event	Date	Location	Booking
Richard Veryard, Architecting the multi-sided business	13 February 2012	IASA London EC2	via EventBrite
Bernie Cohen, Subjects are not Objects - Enterprise Modelling using Projective Analysis (slides zip)	16 February 2012	BCS London WC2	via BCS

Architecting the multi-sided business

A modern business typically needs to operate in multiple markets simultaneously, and satisfy the overlapping needs of different stakeholders. The emerging architectural response to this challenge is to configure the enterprise as a platform of services, rather than a traditional value chain. For example, a retail company can define its business model as providing a platform for manufacturers to sell their good to consumers. But this kind of transformation involves profound architectural challenges, which business architects need to be able to master.

In this talk, I will present an extract from my 2-day Business Architecture Bootcamp. For details of the full bootcamp, please go to the Unicom website.

http://unicom.co.uk/product_detail.asp?prdid=1864

Subjects are not Objects - Enterprise Modelling using Projective Analysis

A systems analyst who seeks to identify an enterprise's requirements for systems and services will try to elicit from the enterprise's stakeholders their models of the enterprise's structures, functions, purposes, performance, supply chain, markets, competition etc., and to articulate those models in the style of the day, be it object-oriented, agent-based, formal, structured or soft.


Accounts of this practice reveal that stakeholders are often reluctant to expose their 'true' models, either because they conflict with some 'authorised version' or because they don't actually know 'what is going on', or why.

A side-effect of the analysis is often an altered understanding by the enterprise's stakeholders of relationships between their own desires and those of their peers, managers, customers etc., which usually reveals political, personal, technical and financial risks that extend far beyond those envisaged by the original project brief.

This phenomenon reveals the sources and, to a large extent, the components, of enterprise models to be 'subjects' — systems that anticipate the satisfaction of their own desires — rather than the 'objects' with which our classical engineering modeling frameworks were designed to cope.


My friend and colleague Bernie Cohen will introduce 'Projective Analysis' (PAN), a modeling praxis, framework and toolset in which subjects' models of their enterprise may be articulated, composed and manipulated to reveal the risks to which their enterprise is exposed and to evaluate the actions that they propose to alleviate them.


Bernie Cohen spent 18 years as a telecom systems engineer with ITT, developing real-time software for Europe's first SPC telephone switch and the world's first PCM exchange, and eventually founding the Software Research Group at STL Harlow, where he wrote one of the first textbooks on Formal Methods. In 1984, he was appointed to the Racal Chair of IT at the University of Surrey. In 1990, he briefly returned to industry with Rex, Thomson and Partners, a safety critical systems consultancy, before taking the Chair of Computing at City University, from where he retired in 2003. His research interests have gradually moved from telecom systems design to the gaps between formal computer science and human agency..

Business Architecture Bootcamp

Most courses in business architecture (or any other methodology for that matter) start by teaching a set of generic principles, followed by a standard set of tasks and techniques. The tasks and techniques are then illustrated by some simplistic or contrived examples and exercises. Video store, anyone?


In my forthcoming business architecture bootcamp (Unicom Middlesex, November 22-23), I'm going to lead an exploration into some serious and non-trivial business problems, based on some real experience in a real company. The class will experiment with different ways of modelling these problems, spanning the Five Views of Business Architecture, in order to go deeper and deeper into an understanding of these problems and their architectural implications. I don't know exactly where we shall end up, but I am confident that this is a better way of learning the things that really matter to business architects.

---

 book now  Business Architecture Bootcamp (November 22-23, 2011)
 book now  Workshop: Organizational Intelligence (November 24th, 2011)

Early bird rates available until November 1st.

Unicom EA Forum

Here is my presentation from the Unicom Enterprise Architecture Forum in London on Thursday September 29th.

Next Generation Enterprise Architecture from Richard Veryard

And here is Philip Boxer's presentation, which outlines his approach to what I'm calling the Third Agenda.

Supporting Social Complexity in Collaborative Enterprises from Boxer Research Ltd


See also Philip's blog Supporting social complexity in collaborative enterprises (12 October 2011)

April Events

 stop press  A limited number of workshop places are available at £195 per person per day. Please phone Unicom on 01895 256484 quoting code EA04.

---

I shall be presenting at the following events.

April 11th. "No Intelligence Without Feedback" SCiO Open Meeting, Manchester.

April 13th. One day workshop "Managing Complexity with Enterprise Architecture". Unicom, Middlesex

April 14th. One day workshop "Organizational Intelligence". Unicom, Middlesex


I shall also be speaking about organizational intelligence at the Open Group Conference in London on May 10th.  note changed date  

EA Talk on Managing Complexity

#entarch I shall be was one of the speakers at the Unicom EA Forum on February 24th in Central London. This post now edited to remove invitation and include slides.

---

Outline

As business becomes more complex, enterprises are faced with structural complexities that critically affect business performance. Enterprise architecture provides a way of planning and coordinating both human systems and technical systems (including IT), and thereby overcoming the structural inhibitors to business performance. I shall talk about some emerging practical methods for business architecture, and show how these can be used in tandem with the standard popular approaches to manage the true complexity of the business.

Slides

EA Talk on Managing Complexity from Richard Veryard

Following my talk, Professor Bernie Cohen talked about some related work by Philip Boxer and himself. Slides no longer available. https://www.slideshare.net/PhilipBoxer/mgt-complex-ea-feb-2011-healthcare