Tuesday, September 06, 2016

The Cruel World of Paper

Some airlines have blamed recent service disruptions on power cuts. In contrast, recent disruptions to service at BA have been blamed on a system upgrade in the check-in department. Among other things, it appears that BA staff could not access their computers to see which passengers had gone through security.

The cruel world of paper remains a constant threat in some sectors, particularly healthcare. In the same week of February 2017, those afflicted included a hospital in Melbourne and a hospital trust in Tyneside. Healthcare also seems particularly vulnerable to virus and ransomware attacks.

In contrast, when media giant WPP was hit by a ransomware attack in June 2017, although some creatives turned to "good old-fashioned pen and paper", it seems that other departments simply went out, bought some Macs, and went to work in local coffee shops. Oh, cruel world.

Related posts

Single Point of Failure (Airlines) (August 2016)

Chris Baraniuk, BA apologises for check-in delays at Heathrow and Gatwick (BBC News,18 July 2016)

Kate Gibbons, Cyberattack sent marketing giant back to pen and paper (Times, 7 December 2017) (paywall)

Jeremy Lee, Safety first: Lessons from the cyberattack on WPP (Campaign, 7 July 2017)

Kate McDonald, EMR crash causes Austin Health to revert to paper temporarily (Pulse+IT, 17 February 2017)

Laura Stevens, Failure of core network at Northumbria downs IT systems (Digital Health, 23 February 2017)

Evan Sweeney, Buffalo hospital returns to pen and paper after a virus shuts down IT systems (12 April 2017)

British Airways passengers delayed by computer glitch (BBC News, 6 September 2016)

Who was hit by the Cyber attack? (BBC News, 13 May 2017)

Post updated and extended 28 December 2017

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