It's not just about the people (a few talented individuals on large bonuses). And it's not just about the software systems (sophisticated real-time complex event processing or whatever). What matters is how the people and the systems collaborate effectively to address emerging business opportunities and threats, in an agile and innovative manner. I call this Organizational Intelligence.
Organizational intelligence is like human intelligence - it involves the ability to solve problems, to make good judgements, to deal with complex situations in an effective and uncomplicated manner, and to learn from experience.
Many of the technologies I've been talking about on this blog can be used to support Organizational Intelligence, including Business Intelligence (BI), Business Process Management (BPM), Complex Event Processing and Enterprise 2.0.
Conversely, the concept of Organizational Intelligence helps us to work out two things.
- To identify the potential contribution of these technologies to business survival (business value).
- To determine how these technologies can be combined to support the requirements of a specific organization (architecture).