Autumn Events 2015

Open Group Conference - Architecting the Boundaryless Organization

This conference ran from 19th to 22nd of October in Edinburgh.  My talk was on Boundaryless Customer Engagement, and took place on the Monday afternoon. The material was developed in collaboration with my colleague Andrew Forsyth.

The business value of customer analytics and big data is not just about what you can discover or infer about the customer, but how you can use this insight promptly and effectively across multiple touchpoints (including e-Commerce systems and CRM) to create a powerful and truly personalized customer experience.

For most organizations, mobilizing this kind of intelligence raises organizational challenges as well as technical ones. I talked about how some leading companies are starting to address these challenges, and described the vital role of enterprise architecture in supporting such initiatives.

Key takeaways:

• A reference model for omnichannel consumer analytics and engagement.
• An architectural approach for closed-loop integration across multiple customer touchpoints and diverse data platforms.
• A template business case for building and extending your business and technical capabilities for customer engagement. 

---

Unicom Data Analytics Forum - Exploring the Business Value of Predictive and Real-Time Analytics

Was held at the Kensington Hilton in West London on 2nd December.

My talk was on Real-Time Personalization - Exploring the Customer Genome. Retail and consumer organizations have started to develop more personalized interaction with customers, based on rapid analysis of a broad range of customer attributes and propensities, known metaphorically as “genes”. These may be used to target campaigns more accurately, or to generate the next best action in real-time for a specific customer.

For more details and registration, please visit the Unicom website.

---

Here are the two presentations. There are significant overlaps between the two.

Customer Engagement Open Group Oct 2015 from Richard Veryard

Real-Time Personalization from Richard Veryard

post updated 7 December 2015 

Autumn Events 2014

Open Group Conference - Empowering your Business

I was originally billed to speak at the Open Group conference in London later this month. Unfortunately, I shall be in Japan that week. My place will be taken by Daren Ward, Partner at Glue Reply, who will give a presentation on Boundaryless Commerce on Monday 20th October. Daren has led the retail practice at Glue for many years, and is a passionate advocate of retail integration. (Declaration of interest - he is also my boss.)

http://www.opengroup.org/london2014/

---

EA/ST - Perspectives on Enterprise Architecture and Systems Thinking

I shall also be sorry to miss what looks like another great day organized by the EA/ST group on Tuesday 21st October, with presentations by Klaus Ostergaard, Ivo Velitchkov, Philip Hellyer and Tom Graves.

Advance booking only. Please see http://www.scio.org.uk/node/918 for details.

---

Unicom EA Forum - Making Changes in Enterprise Architecture

The next EA Forum will be in London on Thursday 20th November. Unicom has kindly invited me to chair this event again, and I look forward to meeting some of you there.

This is usually one of the most interactive EA events, and always affords excellent discussion and networking opportunities. For my part, I am especially looking forward to hearing a new set of case studies. If you are interested in attending this event, please contact Unicom on 01895 256484. The full programme is available via the Unicom website.

Enterprise Architecture Forum
Hashtag #UnicomEA

Spring Events 2014

Unicom EA Forum - Business-Driven Enterprise Architecture

The next EA Forum will be on Thursday 20th March. Unicom has kindly invited me to chair this event again, and I look forward to meeting some of you there.

This is usually one of the most interactive EA events, and always affords excellent discussion and networking opportunities. For my part, I am especially looking forward to hearing a new set of case studies. If you are interested in attending this event, please contact Unicom on 01895 256484. The full programme is available via the Unicom website.

Hashtag #UnicomEA

Jobs at Glue Reply

Glue Reply has vacancies for experienced architects based in the UK, especially with relevant sector experience.

• Payments Solution Architect (Retail)
• Solution Architect (eCommerce / Multi-channel)
• SOA Consultant Senior
• SOA Architect 

If you are interested in applying for any of these positions, please check out Glue Reply on Linked-In or contact the Resourcing Team in our London Victoria office. Feel free to mention my name.

No agencies please.

---

Reply website 
Glue Reply Linked-In profile, with details of current vacancies.

Autumn Events 2013

Unicom EA Forum - Enterprise Architecture and its Application

Unicom has kindly invited me to chair this event again, and I look forward to meeting some of you there. It will be held at the Kensington Hilton in West London on Thursday 19th September. This is usually one of the most interactive EA events, and always affords excellent discussion and networking opportunities. If you are interested in attending this event, please contact Unicom on 01895 256484. The full programme is available via the Unicom website.

---

Open Group Conference - Business Transformation in Finance, Government and Healthcare

This conference runs from 21st to 24th of October in Central London.  I have been asked to talk about Enterprise Architecture and Systems Thinking, within the Professional Development track. My talk is scheduled for Wednesday 23rd. For the full programme and registration, please visit the Open Group London website.

---

Update: My presentation What can Enterprise Architecture Learn from Systems Thinking is now on Slideshare. I was unable to attend the Open Group conference, and my place was taken by a colleague.

What can Enterprise Architecture learn from Systems Thinking? from Richard Veryard