- Common goals - the goal of both SOA and ITIL is to improve the performance of a business’s IT systems and align and integrate them with the business (ITP Report), both ITSM and SOA were born out of the need to better align IT with the business (ComputerAssociates)
- Combining ITIL experience with SOA Governance tooling to quickly solve unguided or out of control architectures (Ferry J.C. Bijl), achieving IT agility by integrating SOA with ITIL-based BSM (Annie Shum and Avtar Dhillon, pdf)
- SOA amplifies the need for ITIL (Joe Koester)
- ITIL as a mechanism for SOA Governance (Jack van Hoof), for managing and supporting SOA services (Kunal Mittal), enhancing SOA portfolio and change management (Dana Gardner), alleviating SOA headaches, streamlining SOA adoption (Ken Hamilton and Mark LaJeunesse), blueprint for SOA success (Hon Wong), increase SOA project satisfaction (Galen Gruman)
- But SOA governance is possible without ITIL - don't tightly couple your ITIL implementation with your SOA implementation (Eric Roch)
- Implement ITSM services in a more service-oriented manner (Kunal Mittal)
But ...
- ITIL is from Mars, SOA is from Venus (Vijay Raghavan, ppt)
- Confusion about terminology (esp. 'service') if SOA management is being realized following ITIL processes and guidelines (Naveen Kulkarni)
See also Mars or Venus, Saturn or Uranus (July 2008)
P.S. Apologies for any broken links.
