Architecture, Data and Intelligence

A friend of mine shares an email thread from his organization discussing the definition of CUSTOMER, disagreeing as to which categories of s...

Let us suppose we can divide the world into those who trust service companies to treat their customers fairly, and those who assume that ser...

I have long argued for the benefits of an outside-in view of business architecture. In 2008-9, Tony Bidgood and I developed a worked example...

The business value of consumer analytics and big data is not just about what you can discover or infer about the consumer, but how you can...

Here's a sample from my email inbox, which arrived yesterday. Dear Richard I know how important your organization's big data str...

On Customer Insight from Richard Veryard

Following my post on Ghetto Wifi , I passed a pub yesterday with a sign "Free wifi for customers only". Thought of another persp...

@adamshostack objects to something I quoted from Clayton Christensen: Understanding your customer isn't enough . What Christensen is ...

During the "troubles" in Northern Ireland, the British Army operated a laundry - an apparently innocent laundry with some addition...

Following my previous discussion on Faithful Representation and Uncertainty , here's another example. Which of the following statements ...

How does a system respond intelligently to uncertain events? "A person may take his umbrella, or leave it at home, without any ideas ...

Systems people (including some SOA people and CEP people and BPM people) sometimes talk as if a system was supposed to be a faithful represe...

Having announced his departure from SAP (apparently quitting the software industry to work on alternative energy and transport) Shai Agassi ...

Roman Rytov has blogged before about services from the consumer perspective. (For example, my previous post on Self-Service draws on his id...

This month, I've been looking at some complicated questions of data provenance, data protection and copyright, prompted by a tricky but ...

Does it make sense to talk about reusing services, or should we talk instead about repurposing? The word repurpose is largely being pushed...

Service providers generally engage (with more or less competence) in something called Customer Relationship Management (CRM). If this were ...

Reification means viewing something (such as a process or relationship) as an object. Reification is an important technique of Software Eng...